NYE Tickets/Queing Bollox

[sp3nny]

What the fuck was going on here? We buy four tickets up front from the website and are told that we'll have to pick them up from the door on the night. What this actually meant is 'get in the queue with everyone who fancies just turning up on the night'.

To add to the bollox of this complete lack of organisation on the part of the management the bouncers came down the queue telling us that people who hadn't payed yet could go directly to the front of the queue! What the fuck?

I've a question for you Chibuku organisers - Why the fuck should I bother paying up front for a 'ticket' (which we found didn't even exist on the night, presumably as you wanted to save money on printing and distribution) next time I see an event worth turning up to at Barfly? I mean, what's that going to do for me? All I'm seeing is benefit for you - guaranteed ticket sales and more profit from the additional online booking fee.

Oh, and while i'm on a rant, :rolleyes: which fuckwit thought it would be a good idea to put the barriers alongside the queue adjacent to a lampost? I mean in which alternative reality is putting a lampost directly in the middle of a narrow queue a good idea? Didn't have any trouble getting around it myself but spied a few poor fuckers in the queue that might have, if you get my meaning.

Oh, and what the hell were your bouncers charging people an additional pount to get into the nightclub for? Our ticket price should have covered wages (or did you skank your staff too?)

Maybe you didn't care about any of this organisation 'cause you're just raking it in anyway. That's the impression I went away with and I probably won't be coming back because of all this. Maybe you should think about sorting these things out if you don't want to keep losing customers. :mad:

Just because its NYE it's no excuse to treat your customers like cattle.

[the quoon]

laters....

[SamDMS]

Oh, and what the hell were your bouncers charging people an additional pount to get into the nightclub for? Our ticket price should have covered wages (or did you skank your staff too?)

.

er...the same reason everywhere does that......beacuase it new year!;-)

[nt]

Paying up-front meant you would definitely get in.

People turning up on the night wouldn't necessarily get in, in fact probably wouldn't, because it's normally a really popular night.

Bouncers everywhere have the bucket for new year. Whilst I don't appreciate it either, it is only a bloody pound. And it's not Chibuku's bouncers, it's the venues.

[Biscanaldo]

Bouncers everywhere have the bucket for new year. Whilst I don't appreciate it either, it is only a bloody pound. And it's not Chibuku's bouncers, it's the venues.

I dont think the amount you had to put in is the issue though is it. Its being told you have to put a pound in. I lied and said i had no change as they fucked me off, if they had asked for a donation i would have thrown some money in.

[richchibuku]

LET ME BREAK THIS DOWN FOR YOU, SORRY FOR THE CAPS.

What the fuck was going on here? We buy four tickets up front from the website and are told that we'll have to pick them up from the door on the night. What this actually meant is 'get in the queue with everyone who fancies just turning up on the night'.

THERE WERE 2 DOORS AND 2 QUEUES BOTH CLEARLY SIGN POSTED. ONE DOOR WAS FOR FREE GUESTLIST AND PREBOOKED INTERNET TICKETS OR ON THE DOOR COLLECTS, THE OTHER DOOR WAS FOR THE 100 OR SO PAYING PLACES WE LEFT ON THE DOOR AND FOR PEOPLE WITH ACTUAL PHYSICAL PAPER TICKETS THAT THEY HAVE PURCHASED IN ADVANCE. DUE TO THE BREAKDOWN AND SPLIT OF COLLECTS AND PAPER ADVANCE TICKETS THIS WAS THE BEST WAY TO RUN IT. PAPER TICKETS GO STRAIGHT IN, ADVANCE TICKETS HAVE TO BE CHECKED , VERIFIED AGAINST A CREDIT CARD BEFORE THE PERSON OR ENTIRE GROUP CAN PASS THROUGH.



To add to the bollox of this complete lack of organisation on the part of the management the bouncers came down the queue telling us that people who hadn't payed yet could go directly to the front of the queue! What the fuck?

I've a question for you Chibuku organisers - Why the fuck should I bother paying up front for a 'ticket' (which we found didn't even exist on the night, presumably as you wanted to save money on printing and distribution)
IT SEEMS ODD THAT I HAVE TO EXPLAIN THAT BUYING ADVANCE TICKETS FOR A SHOW WILL GAURANTEE ENTRY TO THE SHOW. ON SHOWS LIKE NYE IT WOULD SEEM LIKE A GOOD IDEA TO ME THAT IF YOU AND YOUR GROUP OF FRIENDS WANT TO AVOID HAVING YOUR NIGHT RUINED BY NOT GETTING INTO THE VENUE OF YOU CHOICE YOU WOULD BUY TICKETS.

WHAT YOU PURCHASED WAS AN ELECTRONIC TICKET. CAN YOU TELL ME WHAT THE POINT OF PRINTING A TICKET FOR YOU TO PICK UP SO YOU CAN QUEUE TO PICK IT UP , THEN WE HAND IT TO YOU, THEN YOU HAND IT BACK WHENEVER A SIMPLE CREDIT CARD OR ID VERIFICATION WILL DO THE SAME JOB.

EXACTLY.



next time I see an event worth turning up to at Barfly? I mean, what's that going to do for me? All I'm seeing is benefit for you - guaranteed ticket sales and more profit from the additional online booking fee.

ACTUALLY IF YOU LOOK INTO WHAT YOUR TALKING ABOUT .... AFTER WE PAY THE TRANSACTION COST, THE BANK CHARGES AND THE VAT INCURRED FROM CHARGING THE BOOKING FEE TO COVER SAID CHARGES YOU WILL FIND THAT THERE IS NO CHANGE OF ANY VARIETY FROM THE £1 WE CHARGE. WHICH IS ACTUALLY 50P CHEAPER THAN ANYWHERE ELSE THAT SELLS TICKETS. WE COVER THE COST OF SALE AND NOTHING MORE.


Oh, and while i'm on a rant, which fuckwit thought it would be a good idea to put the barriers alongside the queue adjacent to a lampost? I mean in which alternative reality is putting a lampost directly in the middle of a narrow queue a good idea? Didn't have any trouble getting around it myself but spied a few poor fuckers in the queue that might have, if you get my meaning.

WE HAVE BEEN PUTTING THAT RAILING THERE FOR 5 YEARS.


Oh, and what the hell were your bouncers charging people an additional pount to get into the nightclub for? Our ticket price should have covered wages (or did you skank your staff too?)

I WAS NOT HAPPY ABOUT THIS EITHER BUT SINCE EVERYOTHER DOOR IN LIVERPOOL WAS ALSO DOING THE SAME THING AND DONATIONS WERE DISCRETIONARY I ASSUME THAT OUR CUSTOMERS WOULD HAVE ENOUGH SAVVY TO REFUSE IF THEY DIDNT WANT TO AND IF THEY FELT THEY WERE BEING PRESSURED OR HAD A PROBLEM THEY WOULD DIRECT IT TO SARAH COCKERLINE THE VENUE MANAGER WHO WAS ALSO ON THE DOOR ALL NIGHT.

Maybe you didn't care about any of this organisation 'cause you're just raking it in anyway. That's the impression I went away with and I probably won't be coming back because of all this. Maybe you should think about sorting these things out if you don't want to keep losing customers.

AH THE GREAT CLUB PROMOTER MILLIONAIRE MYTH REARS ITS HEAD ONE MORE TIME. GET A GRIP.

Just because its NYE it's no excuse to treat your customers like cattle.

WE OPENED AN HOUR EARLY, OPENED 2 DOORS, HIRED EXTRA STAFF TO MAKE SURE WHEN THE ENTIRE CAPACITY OF THE CLUB DECENDS AS THEY DOO EVERY YEAR AT ABOUT 10.10PM THAT WE GOT EVERYONE IN SAFELY AND SMOOTHLY.

I SUGGEST NEXT TIME YOU BUY A PAPER TICKET IN ADVANCE FROM A SHOP LIKE 3 BEAT.

[Marc R]

I suggest he stays at home and plays with his train set next NYE

[gavin]

chibuku aren't all bad, rich gave me a lift home in his new ferrari the other night

[sp3nny]

LET ME BREAK THIS DOWN FOR YOU, SORRY FOR THE CAPS.

What the fuck was going on here? We buy four tickets up front from the website and are told that we'll have to pick them up from the door on the night. What this actually meant is 'get in the queue with everyone who fancies just turning up on the night'.

THERE WERE 2 DOORS AND 2 QUEUES BOTH CLEARLY SIGN POSTED. ONE DOOR WAS FOR FREE GUESTLIST AND PREBOOKED INTERNET TICKETS OR ON THE DOOR COLLECTS, THE OTHER DOOR WAS FOR THE 100 OR SO PAYING PLACES WE LEFT ON THE DOOR AND FOR PEOPLE WITH ACTUAL PHYSICAL PAPER TICKETS THAT THEY HAVE PURCHASED IN ADVANCE. DUE TO THE BREAKDOWN AND SPLIT OF COLLECTS AND PAPER ADVANCE TICKETS THIS WAS THE BEST WAY TO RUN IT. PAPER TICKETS GO STRAIGHT IN, ADVANCE TICKETS HAVE TO BE CHECKED , VERIFIED AGAINST A CREDIT CARD BEFORE THE PERSON OR ENTIRE GROUP CAN PASS THROUGH.

Thanks for the reply to this, I know it was a bit of a rant.

I think the guarantee of entry is a separate point from the one i'm trying to make. By booking up front we also wanted to get into the club quick, not queue for an hour in the rain. As you say, we'll make sure we have paper tickets in our hands next time (although this is what we thought we were ordering from the website, for delivery to our door).

Anyway, it was my opinion (shared by many of the people around me in the queue) that this system just didn't work. Perhaps you should think about mailing people their tickets next time so they can get into the building faster and start enjoying their night.


I've a question for you Chibuku organisers - Why the fuck should I bother paying up front for a 'ticket' (which we found didn't even exist on the night, presumably as you wanted to save money on printing and distribution)
IT SEEMS ODD THAT I HAVE TO EXPLAIN THAT BUYING ADVANCE TICKETS FOR A SHOW WILL GAURANTEE ENTRY TO THE SHOW. ON SHOWS LIKE NYE IT WOULD SEEM LIKE A GOOD IDEA TO ME THAT IF YOU AND YOUR GROUP OF FRIENDS WANT TO AVOID HAVING YOUR NIGHT RUINED BY NOT GETTING INTO THE VENUE OF YOU CHOICE YOU WOULD BUY TICKETS.

WHAT YOU PURCHASED WAS AN ELECTRONIC TICKET. CAN YOU TELL ME WHAT THE POINT OF PRINTING A TICKET FOR YOU TO PICK UP SO YOU CAN QUEUE TO PICK IT UP , THEN WE HAND IT TO YOU, THEN YOU HAND IT BACK WHENEVER A SIMPLE CREDIT CARD OR ID VERIFICATION WILL DO THE SAME JOB.

EXACTLY.

No point at all in the idea of actual 'tickets' on the door. As I said above we expected to get the tickets mailed out to us. Unfortunately your website didn't inform us of the ticket arrangements until it had taken my money. If it was clearly explained on your website that we were able to buy a place in an hour-long queue in the rain i'd have given the experience a wide birth and gone for a paper ticket instead. So this wasn't just a cock-up on the door, but a cock-up from the very start with the way Chibuku handled the sale of tickets from the website.


Oh, and while i'm on a rant, which fuckwit thought it would be a good idea to put the barriers alongside the queue adjacent to a lampost? I mean in which alternative reality is putting a lampost directly in the middle of a narrow queue a good idea? Didn't have any trouble getting around it myself but spied a few poor fuckers in the queue that might have, if you get my meaning.

WE HAVE BEEN PUTTING THAT RAILING THERE FOR 5 YEARS.


That makes it a good idea? Or are you saying that no-one has been embarrassed enough to admit that they weren't able to squeeze around it yet? Funny that! Seriously, there was about a foot gap either side of that lampost. Oh, and have you ever come across the idea that its usually helpful to do something about issues that your customer has rather than just tell them that it's what you've always done before now?


Oh, and what the hell were your bouncers charging people an additional pount to get into the nightclub for? Our ticket price should have covered wages (or did you skank your staff too?)

I WAS NOT HAPPY ABOUT THIS EITHER BUT SINCE EVERYOTHER DOOR IN LIVERPOOL WAS ALSO DOING THE SAME THING AND DONATIONS WERE DISCRETIONARY I ASSUME THAT OUR CUSTOMERS WOULD HAVE ENOUGH SAVVY TO REFUSE IF THEY DIDNT WANT TO AND IF THEY FELT THEY WERE BEING PRESSURED OR HAD A PROBLEM THEY WOULD DIRECT IT TO SARAH COCKERLINE THE VENUE MANAGER WHO WAS ALSO ON THE DOOR ALL NIGHT.

The bouncers made it impossible to get to the door to make any sort of complaint about this. On top of this they were just outright intimidating about the whole affair. We were given the impression that if we didn't cough up we wouldn't be getting in. And allowing them to do this just because everyone else in Liverpool was doing it? That's a brilliant reason. Bang on.


Maybe you didn't care about any of this organisation 'cause you're just raking it in anyway. That's the impression I went away with and I probably won't be coming back because of all this. Maybe you should think about sorting these things out if you don't want to keep losing customers.

AH THE GREAT CLUB PROMOTER MILLIONAIRE MYTH REARS ITS HEAD ONE MORE TIME. GET A GRIP.


I have a grip. That's why i'm bothering to complain about the way entry to the venue was organised. If you don't like your customers telling you about their experience of your night maybe you shouldn't be in business. Actually (although i'm sure you won't give a shit anyway judging by your tone) I definitely won't be coming back based on this response, because now I know what I can expect:

Take their money
Pack em in
Send em home

Obviously anything else (like ensuring that your customers are safe and enjoy themselves) is just a happy coincidence

[sp3nny]

I suggest he stays at home and plays with his train set next NYE

No mate, I usually like a dance on NYE. And if you haven't got anything constructive to add why dont you piss off and make your twatty comments elsewhere.

[a black midget gem]

So often I see complaints on here that get flamed for no reason, and to me seem genuine grievances that I can empathise with.

This one is shit though.

[sp3nny]

Ah right. If I have a grievance next time i'll make sure it's up to your standards then mate. Actually, no I won't i'll lick arse and make sure you can 'empathise' with me instead.

Not trying to make friends here, just trying to make several points about an obvious cock up on an otherwise decent night out. Take it any way you will I don't give a shit what you think.

[a black midget gem]

I don't condone licking arse at all. I do however think people that pay for a night out have a right to complain if things aren't up to scratch, but I think your complaints are shit.

On NYE I'd expect everyone to have a ticket, as a result I would get one too. I'd then expect to queue whilst tickets were check and people were admitted safely into the venue. I'd see a ticket as guarenteeing my entry to the club, not a way of getting in quickly. Moving people with no ticket from a queue mainly of ticket holders may be annoying but I am intelligent enough to see the benefits this might have.

The position of a barrier stop people queue jumping, something I appreciate. whether it was hastily placed 12 inches out of place on the night wouldn't concern me. I'd hope people were intelligent and capable enough to negotiate it as I would certainly have been.

Bouncers ask for tips all over the festive period. I say no, I'd have said no to these. Had they tried to refuse me entry I'd have pulled the a promoter up. OK so your counter argument is you don't know what they look like. Either do I. I'd have picked anyone that didnt look like they were on roids that obviously looked involved in organisation of the event.

Finally, suck my balls.

HTH

[Marc R]

No mate, I usually like a dance on NYE. And if you haven't got anything constructive to add why dont you piss off and make your twatty comments elsewhere.

as a promoter, but not the promoter of this event, I will not make any comment on how Rich runs his ship.

But try making your comments, and stick to facts rather than generalising about promoters and forcing your stereotypical crap down other peoples throats.

Shut up and Dance (then)

[Marc R]

So often I see complaints on here that get flamed for no reason, and to me seem genuine grievances that I can empathise with.

This one is shit though.

amen to that brother!

[sp3nny]

I don't condone licking arse at all. I do however think people that pay for a night out have a right to complain if things aren't up to scratch, but I think your complaints are shit.

On NYE I'd expect everyone to have a ticket, as a result I would get one too. I'd then expect to queue whilst tickets were check and people were admitted safely into the venue. I'd see a ticket as guarenteeing my entry to the club, not a way of getting in quickly. Moving people with no ticket from a queue mainly of ticket holders may be annoying but I am intelligent enough to see the benefits this might have.

The position of a barrier stop people queue jumping, something I appreciate. whether it was hastily placed 12 inches out of place on the night wouldn't concern me. I'd hope people were intelligent and capable enough to negotiate it as I would certainly have been.

Bouncers ask for tips all over the festive period. I say no, I'd have said no to these. Had they tried to refuse me entry I'd have pulled the a promoter up. OK so your counter argument is you don't know what they look like. Either do I. I'd have picked anyone that didnt look like they were on roids that obviously looked involved in organisation of the event.

Finally, suck my balls.

HTH

Ah, so you weren't even there on NYE were you? Maybe you should stick to commenting on something you actually have some experience of fuckface. Oh, and if you want to tell me to suck your balls, post up your address, i'll come round and you can do it in person.

Alternatively, shut the fuck up.

[Marc R]

Ah, so you weren't even there on NYE were you? Maybe you should stick to commenting on something you actually have some experience of fuckface. Oh, and if you want to tell me to suck your balls, post up your address, i'll come round and you can do it in person.

Alternatively, shut the fuck up.

oh dear god

[a black midget gem]

Ah, so you weren't even there on NYE were you? Maybe you should stick to commenting on something you actually have some experience of fuckface. Oh, and if you want to tell me to suck your balls, post up your address, i'll come round and you can do it in person.

Alternatively, shut the fuck up.

there's no way I am posting my address as you are obviously well hard and will probably bite my balls right off and not give them the sensual licking and sucking I am after, I think, or you may just want to suck my balls.

I wasn't there on Sunday but I have been to sell out club events at the masque countless times, including NYE. My opinion is still relevant. You can still say no to a bouncer, I know exactly what seel street is like on a busy night and I am still intelligent enough to see wht getting a ticket is advantageous and why people might be removed from a queue of ticket holders.

HTH Ball Sucker.

[JohnAztec]

Monkey tennis?

[NinjA]

mad for the kick-offs!!!!!!

[Random1]

Blimey! Not had a peek at the forum for a while - just getting a li'l bit heated eh?

[Marc R]

Hell up in Harlem

[Random1]

Aye, batten down the hatches

[nt]

Pedro, will batty down the hatches.

[benben]

an you'll be next in line

[nt]

Only if you give me a reach-around.

[Random1]

How did this conversation start?

[benben]

Only if you give me a reach-around.


fuck that i never share

[Pedro]

Jon, I'm going to beat you to death with your own bellend next time I see you.... although i'm concerned there may not be enough mass to do the damage.

(uuuunt. ;):):D

Quick drink on the morrow dear boy?

[BoomBox]

Thanks for the reply to this, I know it was a bit of a rant.

I think the guarantee of entry is a separate point from the one i'm trying to make. By booking up front we also wanted to get into the club quick, not queue for an hour in the rain. As you say, we'll make sure we have paper tickets in our hands next time (although this is what we thought we were ordering from the website, for delivery to our door).

Anyway, it was my opinion (shared by many of the people around me in the queue) that this system just didn't work. Perhaps you should think about mailing people their tickets next time so they can get into the building faster and start enjoying their night.



No point at all in the idea of actual 'tickets' on the door. As I said above we expected to get the tickets mailed out to us. Unfortunately your website didn't inform us of the ticket arrangements until it had taken my money. If it was clearly explained on your website that we were able to buy a place in an hour-long queue in the rain i'd have given the experience a wide birth and gone for a paper ticket instead. So this wasn't just a cock-up on the door, but a cock-up from the very start with the way Chibuku handled the sale of tickets from the website.



That makes it a good idea? Or are you saying that no-one has been embarrassed enough to admit that they weren't able to squeeze around it yet? Funny that! Seriously, there was about a foot gap either side of that lampost. Oh, and have you ever come across the idea that its usually helpful to do something about issues that your customer has rather than just tell them that it's what you've always done before now?



The bouncers made it impossible to get to the door to make any sort of complaint about this. On top of this they were just outright intimidating about the whole affair. We were given the impression that if we didn't cough up we wouldn't be getting in. And allowing them to do this just because everyone else in Liverpool was doing it? That's a brilliant reason. Bang on.



I have a grip. That's why i'm bothering to complain about the way entry to the venue was organised. If you don't like your customers telling you about their experience of your night maybe you shouldn't be in business. Actually (although i'm sure you won't give a shit anyway judging by your tone) I definitely won't be coming back based on this response, because now I know what I can expect:

Take their money
Pack em in
Send em home

Obviously anything else (like ensuring that your customers are safe and enjoy themselves) is just a happy coincidence

Me an my mates queued... like you do on NYE, and the rest... then we had a fookin' brill time.... didn't you ?

[buddha]

you gotta kinda expect to cue at ANY gig on NYE. ticket or not, just the way it goes.

[modders]

Some people aren't happy unless there is something to moan about.

It all sounds like standard NYE procedure to me - big queues, loads of people, tips for doormen, rain, cold, etc, etc.

It happens..... every year. Get used to it. Its as if some people have never been out before.

You could always stay in then complain to the BBC at how shite the telly was over Christmas and New Year.

Happy New Year.

[scottyboy]

Ahhhhh... i've missed this.....